Sign in Book a demo
System status

All systems operational.

Real-time status of every EMS service. Updated automatically from our monitoring infrastructure. Subscribe via the form below to receive incident notifications by email.

All systems operational

No active incidents. The last issue resolved on 17 April 2026.

Last checked
28 Apr 2026 · 06:01 ET
Uptime

90-day rolling uptime.

99.99%
Last 24 hours
99.97%
Last 7 days
99.94%
Last 30 days
99.92%
Last 90 days
Services

Status by component.

Admin app (index.html)
Internal warehouse-staff workspace — receiving, storage, production, outbound, reports.
99.99% (90d)
Operational
Customer portal
Consignee-scoped portal — shipments, inventory, PO requests, invoices, outbound docs, reports.
99.98% (90d)
Operational
Receiving & box-scan
Two-phase arrival gate, box scanning, QR skid labels, put-away queue, damage capture.
99.99% (90d)
Operational
Production scheduling
Calendar scheduling (60K daily cap), box scanning, batch IDs, verification, auto-invoice.
99.95% (90d)
Operational
Stamp ledger
Federal + Ontario, Quebec, Alberta, Manitoba inventory, automatic deduction on production.
100.00% (90d)
Operational
Outbound & BOL generation
Outbound creation (12-pallet limit), loading checklist, BOL + packing list, partial delivery.
99.97% (90d)
Operational
Reports & exports
8 report types — shipment, inventory, production, stamps, outbound, costs, consignees, pickups.
99.93% (90d)
Operational
REST API
api.ems-software.com — OAuth, integrations, webhooks. Pro / Enterprise tiers.
99.96% (90d)
Operational
Authentication & session
Login, lock-screen, sub-account permissions, audit logging.
99.98% (90d)
Operational
File attachments (BlobStore)
PDF / image storage for NOA documents and damage photos.
99.94% (90d)
Operational
Email delivery (notifications)
Customer-portal status updates, dispatch notifications, password reset email.
99.91% (90d)
Operational
Marketing site (ems-software.com)
This site, plus the docs and blog. Static, served from CDN.
100.00% (90d)
Operational
Recent incidents

Last 90 days.

Resolved · Customer portal — slow page loads under high concurrency

Resolved 17 Apr 2026 · 14:32–15:08 ET
Resolved · 15:08 ET Root cause was a missing index on the customerRequests.consigneeId lookup that surfaced under load. Index added; portal latency back to baseline. Affected ~12% of portal users for 36 minutes.
Investigating · 14:32 ET Multiple customers reporting slow load times on the portal dashboard and inventory pages. Investigating database query performance. Admin app unaffected.

Resolved · Email delivery delays (status notifications)

Resolved 02 Apr 2026 · 09:14–10:01 ET
Resolved · 10:01 ET Email queue cleared. Outgoing notifications delayed by up to 47 minutes during the window — no notifications were lost. Admin app, portal and reports were not affected.
Investigating · 09:14 ET Our transactional email provider is experiencing elevated queue times. Customer notifications (dispatch, status updates) are delayed. Tracking upstream incident at provider's status page.

Resolved · Scheduled maintenance — primary database failover drill

Completed 23 Mar 2026 · 03:00–03:18 ET
Completed · 03:18 ET Failover drill completed successfully. Brief read-only window of 4 minutes during the cutover, as scheduled. No customer-impacting events outside the maintenance window.
Scheduled · advance notice 17 Mar Quarterly disaster-recovery drill: failover from primary to secondary database in our Montréal region. Expected ~4-minute read-only window. All write operations will queue and replay automatically.

For incident history older than 90 days, contact admin@excisems.com.

Get notified the moment something breaks.

Subscribe to incident alerts — we'll only email you when there's an active issue or scheduled maintenance.